Refunds & Returns Policy

Carreva Hair & Beauty Supplies operates a 14 day returns policy (including bank holidays and weekends).

Goods must be back with us by the 14th day. The returns period starts from the day delivery was attempted.

Returns are valid as long as you return your item/s back to us in unopened condition with all original packaging. We aim to process your refund or exchange within 10 working days after receipt of your return.

If the original packaging is removed, no refund will be issued and the item will be forwarded back to your address at your expense.

If you return something outside of the returns period, we reserve the right to issue a credit note or resend the goods ordered back to the original delivery address.

It is your responsibility to make sure you send the return using a recorded & trackable service, as we cannot refund any lost, missing or damaged parcels. It will be your responsibilty to claim.

Please note we are unable to refund any postage or carriage charges for returns.

All refunds will be issued back to the original method of payment. If your item is faulty, please send it back to us as soon as you can. We’ll try our best to repair or replace it, but if we can’t, you will be issued with a full refund.

If you would like to exchange your goods, please state this clearly on your returns form. If you are exchanging goods, please note the 14 day money back period still applies from the date of original purchase so bear this in mind if you want to exchange your goods as we will only be able to issue you with a credit note.